FAQs

  • Do you ship wordlwide?

    Yes we do, please place your order on the website. If your country isn’t listed at checkout please contact us.

  • I am an international customer, why aren't all of the products on your website available to me?

    Some items cost too much to send internationally e.g: our cupcake boxes. We are also limited on how large a box we can send via royal mail. if you would like a custom quote for larger items please contact us.

  • i am BASED in the eu OR nORTHERN IRELAND, WHY CAN I ONLY PURCHASE FOOD COLOURS FROM YOU NOW?

    IN DECEMBER 2024 THE EU INTRODUCED NEW SAFETY REGULATIONS ON ANY Businesses OPERATING OUTSIDE OF THE EU. UNFORTUNATELY THIS REQUIRES US TO PAY A BUSINESS BASED IN THE EU TO HOLD ALL OF THE SAFETY INFORMATION ON OUR PRODUCTS, SO WE CAN BE COMPLIANT WITH THE EU LAWS. THE COST OF DOING THIS IS VERY HIGH AND NOT SOMETHING WE CAN CURRENTLY ABSORB AS A SMALL BUSINESS. EVEN THOUGH NORTHERN IRELAND ARE PART OF THE UK, THESE REGULATONS APPLY TO THIS PART OF OUR COUNTRY ALSO. FOOD COLOURS ARE STILL Available FOR YOU TO PURCHASE ON THE WEBSITE, AS THEY ARE EXEMPT FROM THIS EU REGULATION.

  • DO YOU HAVE ANY DISCOUNT CODES?

    THIS IS SOMETHING WE ARE ASKED OFTEN. AS A SMALL BUSINESS. WE CAN NOT ALWAYS OFFER DISCOUNTS. FOR MANY YEARS WE GAVE AWAY THOUSANDS OF POUNDS WORTH OF DISCOUNT, THIS ISN’T SOMETHING WE CAN CONTINUE TO DO. WE DO SEND OUT RANDOM Discount CODES THROUGHOUT THE YEAR TO THOSE WHO HAVE SIGNED UP TO OUR MAILING LIST.

  • I RUN CUPCAKE DECORATING CLASSES, CAN YOU PROVIDE THE EQUIPMENT FOR OUR CLASSES?

    YES WE CAN AND WE WOULD BE DELIGHTED TOO. PLEASE CONTACT US FOR MORE INFORMATION.

  • I'M COMING TO THE UK FOR A CUPCAKE DECORATING CLASS, CAN I ORDER ITEMS TO BE SENT TO MY TUTOR?

    YES YOU CAN, WE DO THIS OFTEN. PLEASE MESSAGE US TO DISCUSS THIS FURTHER. PLEASE ALSO ENSURE YOUR TUTOR IS HAPPY TO ACCEPT YOUR PACKAGE AT THEIR PREMISES.

  • DO YOU OFFER FREE SHIPPING?

    WE OFFER A £5 OFF YOUR SHIPPING COSTS DISCOUNT CODE ON ALL ORDERS OVER THE VALUE OF £40. PLEASE USE CODE BUTTERFLY5 AT CHECKOUT.

  • DO YOU OFFER online TUTORIALS?

    WE CURRENTLY HAVE 2 TUTORIALS FOR SALE ON THE WEBSITE WITH MORE COMING SOON.

  • DO YOU OFFER IN PERSON CLASSES OR ZOOM CLASSES?

    at present we do not offer these services.

  • who do you ship your packages with?

    we use royal mail to ship our packages.

  • what are the shipping costs?

    shipping costs are calculated at check out, the cost is based on the weight of your package.

  • do you have any free recipes?

    yes please check out our blog.